Cute Mouse Mouse Family Classic Track Toys in a Box
|Regions||Estimated Shipping Time*|
|Europe||5-12 Business Days*|
|North America||7-15 Business Days*|
|South America||10-20 Business Days*|
|Asia||5-15 Business Days*|
|Oceania||6 -15 Business Days*|
|Middle East||7-25 Business Days*|
|Africa||10 -25 Business Days*|
*NOT INCLUDING PROCESSING TIME (ABOUT 5 BUSINESS DAYS) *SHIPPING TIME MAY BE LONGER THAN ESTIMATION DURING BUSY SEASONS *ALL SHIPPING TIMES EXCLUDE CLEARANCE/CUSTOMS DELAYS
We ship worldwide using trusted and reliable carriers depending on your location and fastest available service. Processing time is about to 4-5 days.Note: Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating of information due to logistic restrictions. Medical supplies and PPE are given first priority with regard to shipping. Please allow an additional 1 - 2 weeks for your order to be delivered after your order has been processed. Rest assured that we will monitor all orders until they reach you smoothly. We thank you for your understanding during these difficult times.
TRACKING YOUR ORDER
Here are a few tracking sites which may help you with tracking your order. Please use your respective country's tracking national postal carrier for the latest updates once your package arrives in your country.
New Zealand: https://www.nzpost.co.nz/tools/tracking
We ensure all our packages are in good condition before they are shipped out. We are not responsible for delayed, lost, held, or damaged packages, mis-delivery errors via carrier. We are also not responsible for incorrect shipping info provided by the buyers. Shipping is a service you purchase from your local carrier when making order on our website. Ownership of packages turned over to USPS transfers to the buyer. All shipping issues must be handled by the relevant carrier.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. A cancellation fee of 10% of will be charged for all cancellations.
Your satisfaction is our #1 priority. We offer full refunđ for faulty products within 60 business days for all orders. If you did not receive the product within the guaranteed time (60 business days not including 5 day processing time), you will receive an automatic refund or you can request for a refund or a reshipment. If you received the wrong item you can request for a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item to our Hong Kong Address at your expense and the item must be unused. However, we do not offer refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brizini.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of Brizini.com
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, if an item is left unclaimed, the parcel will be sent back to our warehouse after a period of time.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
Due to extremely high demand,
Please allow 2 – 5 weeks delivery.